Elevator video calls
One-button video and audio calls from the cabin emergency unit to security.
Elevator Communication and Video Call Systems
A passenger trapped in the lift talks to security over video with one button on the cabin emergency unit. The maintenance team communicates from the panel, cabin roof and pit, and every call is recorded 24/7.
What is an elevator communication system?
An elevator communication system is the audio and video link that lets passengers and maintenance staff reach the security centre or building manager instantly in an emergency. Unlike a voice-only emergency phone, security sees inside the cabin live, reassures the passenger and dispatches the right team.
The video call unit is mounted on the cabin panel or ceiling. Its loudspeaker and microphone are powerful, so passengers don't need to get close. Calls and cabin footage are stored on the recording server and can be searched by date and time afterwards.
No cable is needed to reach the moving cabin: a wireless bridge between a transmitter on the roof and a receiver on the cabin top carries video and audio as long as they have line of sight. Datatürk designs, installs and commissions the whole system.
System components
Video recording
Cabin footage and all calls recorded 24/7 and searchable by date and time.
In-cabin camera
Wide-angle live view of the cabin for incident and vandalism tracking.
Maintenance communication
Hands-free talk between panel, cabin roof and pit; technicians reach each other and security.
Wireless bridge link
Wireless, uninterrupted video and audio between the roof transmitter and the cabin-top receiver.
Security console
All elevator calls on one screen, showing instantly which block and cabin is calling.
Alarm and fault alerts
Emergency calls, missed calls and device faults are reported to security and management.
Remote access
Authorised users securely access live video and recordings remotely.
How it works
Watch the whole process, from a trapped passenger's video call with security to the maintenance team's rescue.
Elevator Communication System
Video emergency calls from the cabin, security console, panel, cabin roof and pit communication and 24/7 recording.
Where it is used
Residential estates
All lifts across multiple blocks managed from one security console.
Residences and offices
Passenger safety and fast response in high-rise buildings.
Hospitals
Uninterrupted communication and recording in patient and stretcher lifts.
Malls and hotels
Security and guest satisfaction in heavily used lifts.
Public buildings
Communication that meets accessibility and emergency requirements.
Industrial sites
Operator and maintenance communication in freight lifts.
How we work
Site survey
We review the number of lifts, blocks and the location of the security room on site.
Design
We design the cabin units, wireless bridge, recording and console infrastructure.
Installation and commissioning
We install in coordination with the lift company and test every call.
Training and support
We train security and maintenance teams and provide periodic maintenance and support.
Related solutions
Frequently asked questions
Can video communication be added to existing lifts?
Yes. A camera emergency unit is fitted to the cabin panel or ceiling; the wireless bridge means no new cable has to be run down the shaft.
How long are recordings kept?
Retention depends on storage capacity and is usually planned for 30 days or more. Recordings can be searched by date, time and lift.
Does the system work during a power cut?
The cabin unit, bridge and recorders are connected to an uninterruptible power supply and keep working during outages.
Does the passenger need to get close to the unit?
No. The unit's loudspeaker and microphone are powerful, so the passenger can talk from anywhere in the cabin.
How does the maintenance team communicate?
Communication points at the panel, cabin roof and pit let technicians reach each other and security hands-free.
Which regions do you serve?
Based in Istanbul, we provide surveys, installation and support for residential, hospital and commercial buildings across Türkiye.
DATATÜRK
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